Privacy Policy for Mohollla Shopping
Effective Date: April 2, 2025
Contact:
- Email: [support@mohollla.com](mailto:support@mohollla.com)
- Phone: [+91 7217263311](tel:+917217263311)
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1. Introduction
Mohollla Shopping ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, and protect your personal data when you use our app, website, or services ("Platform"). By using Mohollla, you consent to this policy.
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2. Data We Collect
We collect the following information to provide and improve our services:
A. For Customers:
- Contact Details: Name, phone number, email, delivery address.
- Order Data: Transaction history, payment methods (UPI/card/cash-on-delivery).
- Location: Precise geolocation (to show nearby shops).
B. For Shopkeepers:
- Business Details: Shop name, address, GSTIN (if applicable), product catalog.
- Bank Details: For commission payouts (if applicable).
- Device Data: IP address, device type, app usage patterns.
C. Automatically Collected:
- Cookies, log files, and analytics (e.g., app crashes, session duration).
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3. How We Use Your Data
- To process orders and enable deliveries.
- To verify shopkeeper identities and prevent fraud.
- To send transactional updates (e.g., order confirmations) and promotional offers (opt-out available).
- To improve our Platform via analytics.
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4. Data Sharing & Disclosure
We do not sell your data. We may share it with:
- Delivery Partners: Only to fulfill orders.
- Payment Processors: To complete transactions (e.g., Razorpay, UPI providers).
- Legal Authorities: If required by law (e.g., court orders).
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5. Data Security
- We use encryption (SSL/TLS) for data transmission.
- Access to personal data is restricted to authorized personnel.
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6. Your Rights
- Access/Correction: Request your data via email/phone.
- Deletion: Ask us to delete your account (except where legally required to retain).
- Opt-Out: Unsubscribe from marketing emails via the "Unsubscribe" link.
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7. Children’s Privacy
Our Platform is not intended for users under 13. We do not knowingly collect their data.
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8. Changes to This Policy
We will notify users of updates via email or in-app alerts. Continued use constitutes acceptance.
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9. Grievance Officer
Contact our Data Protection Officer at [support@mohollla.com](mailto:support@mohollla.com) for privacy-related concerns.
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By using Mohollla, you agree to this Privacy Policy.
