Mohollla Shopping Refund Policy  

Effective Date: April 2, 2025  

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 1. Eligibility for Refunds  

Refunds may be issued in the following cases:  

- Cancelled Orders: Orders cancelled before shopkeeper confirmation.  

- Undelivered Orders: Orders not delivered within the promised timeframe.  

- Incorrect/Defective Items: Wrong, damaged, or substandard products received.  

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 2. Non-Refundable Scenarios  

No refunds will be provided for:  

- Orders cancelled after shopkeeper confirmation.  

- Minor product variations (e.g., color shades, packaging changes).  

- User-provided incorrect address or unavailability at delivery time.  

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 3. Refund Process  

- Request Submission:  

  - Raise a request via the app/website within 48 hours of delivery.  

  - Provide order details and photos (for defective/wrong items).  

- Verification:  

  - Mohollla or the shopkeeper will verify the claim within 72 hours.  

- Approval & Processing:  

  - Approved refunds will be processed within 5–7 business days via the original payment method.  

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 4. Partial Refunds  

For partially incorrect orders, refunds will be issued only for the affected items.  

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 5. Cash-on-Delivery (COD) Refunds  

- Refunds for COD orders will be transferred to the user’s bank account (provide details via app).  

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 6. Shopkeeper Responsibilities  

- Shopkeepers must resolve refund requests promptly.  

- Repeated refund cases may lead to account review or suspension.  

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 7. Contact Us  

For refund-related queries:  

- Email: [support@mohollla.com](mailto:support@mohollla.com)  

- Phone: [+91 7217263311](tel:+917217263311)  

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Note: This policy is subject to change. Users will be notified of updates.