Terms and Conditions for Mohollla Shopping
Effective Date: April 2, 2025
---
1. Acceptance of Terms
By accessing or using the Mohollla Shopping platform ("Platform"), including the website, mobile app, or services, you agree to comply with these Terms and Conditions ("Terms"). If you do not agree, please refrain from using the Platform.
---
2. Definitions
- "User": Any person who accesses or uses the Platform (customers or shopkeepers).
- "Shopkeeper": A registered local business selling products via Mohollla.
- "Services": Order placement, delivery, payment processing, and related features.
---
3. Eligibility
- Users must be at least 18 years old or use the Platform under parental supervision.
- Shopkeepers must provide valid business documentation (e.g., GSTIN if applicable).
---
4. Account Registration
- Users must provide accurate information (name, contact details, address).
- You are responsible for maintaining account confidentiality and all activities under your account.
- Mohollla reserves the right to suspend or terminate accounts for fraudulent activity.
---
5. Orders and Payments
- Pricing: Shopkeepers set product prices. Mohollla is not liable for pricing errors.
- Payment Methods: UPI, credit/debit cards, net banking, or cash-on-delivery.
- Cancellations: Users may cancel orders before shopkeeper confirmation. Refunds processed within 5–7 business days.
---
6. Delivery
- Timelines: Estimated delivery times are provided but not guaranteed.
- Shopkeeper-Managed Delivery: Shopkeepers are responsible for order fulfillment and delivery logistics.
- Failed Deliveries: Users must provide accurate addresses. Redelivery fees may apply for errors.
---
7. Shopkeeper Responsibilities
- Product Quality: Shopkeepers must ensure products meet safety and quality standards.
- Order Fulfillment: Shopkeepers must confirm or reject orders within 30 minutes.
- Commissions: Shopkeepers agree to any applicable commission rates (if introduced post-free trial).
---
8. User Conduct
Prohibited activities include:
- Fraudulent transactions or fake reviews.
- Harassing shopkeepers or delivery personnel.
- Exploiting promotions or referral programs unethically.
---
9. Intellectual Property
- Mohollla owns all Platform content, including logos, trademarks, and software.
- Users may not copy, modify, or distribute content without permission.
---
10. Limitation of Liability
Mohollla is not liable for:
- Delays or failures due to third-party services (e.g., payment gateways).
- Product quality issues (responsibility lies with shopkeepers).
- Technical issues beyond our control (e.g., internet outages).
---
11. Termination
Mohollla may terminate access for violations of these Terms, with or without notice.
---
12. Dispute Resolution
- Governing Law: These Terms are governed by Indian law.
- Jurisdiction: Disputes will be resolved in courts in [Your City, State].
- Mediation: Parties agree to attempt mediation before litigation.
---
13. Changes to Terms
Mohollla may update these Terms. Continued use constitutes acceptance. Users will be notified of significant changes.
---
14. Contact Us
For questions or grievances:
- Email: [support@mohollla.com](mailto:support@mohollla.com)
- Phone: [+91 7217263311](tel:+917217263311)
- Grievance Officer: [Name], [Designation] (Contact via email).
---
By using Mohollla, you acknowledge that you have read, understood, and agreed to these Terms.
---
